Refund Policy

At Zwolf Vault, we aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

• Returns are accepted within 3 days from the date of delivery.
• The product must be unused, unwashed, and in original packaging.
• Items showing signs of use or damage will not be eligible for return.
• To request a return, contact us with your order details and product images.

Replacement

• Replacement is available if:
  • Wrong product delivered
  • Damaged product received
  • Missing item in order
• The issue must be reported within 24 hours of delivery.
• Replacement will be processed after verification.

Refunds

• Refunds are processed only after product inspection.
• Once approved, refunds will be processed within 5–7 business days.
• The refund will be credited to the original payment method.
• Cash on delivery orders will be refunded via UPI or bank transfer.

Non-Refundable Items

Refunds will not be applicable in the following cases:

• Product used or damaged by customer
• Request raised after return period
• Minor color difference due to screen variation
• Incorrect address provided by customer

Return Shipping

• If the return is due to our mistake, we will cover return shipping.
• Otherwise, return shipping charges may apply.

Contact Details

For return or refund requests, contact us:

Business Name: Zwolf Vault
Address: Rytham Plaza, Near Amar Jawan Circle, Nikol, Ahmedabad, Gujarat – 382350
Phone: +91 99780 45105
Email: zwolfvaultofficial@gmail.com