Introduction
At Zwolf Vault, we understand that sometimes you may need to cancel your order. Please review our cancellation policy below.
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order.
- Once the order is shipped, cancellation requests will not be accepted.
- To cancel your order, contact us immediately with your order details.
Order Cancellation Policy
3.1 When You Can Cancel
We reserve the right to cancel any order due to:
- Product out of stock
- Incorrect pricing or product information
- Payment issues
- Suspected fraudulent activity
- Incomplete customer details
If your order is cancelled by us, you will be notified and refunded.
Refund for Cancelled Orders
- If payment has been made, the refund will be processed within 5–7 business days.
- The refund will be credited to the original payment method.
- For cash on delivery orders, no refund is required if the order is cancelled before dispatch.
After Dispatch
- Once the order is shipped, cancellation is not possible.
- In such cases, you may refer to our Refund Policy for return options.
Contact Details
For cancellation requests, contact us:
Business Name: Zwolf Vault
Address: Rytham Plaza, Near Amar Jawan Circle, Nikol, Ahmedabad, Gujarat – 382350
Phone: +91 99780 45105
Email: zwolfvaultofficial@gmail.com